30-Day Product Warranty. You may request an eligible return within 30 days of delivery.
This policy applies in addition to any mandatory consumer rights available where you live.
Start a return
Email support@loftkind.com within 30 days of delivery. Include your order number, the item you want to return, and the reason for the request. For damaged, defective, or incorrect items, include clear photos of the product, packaging, and shipping label. Wait for return instructions before sending anything because the return destination may differ from the shipping origin.
Change-of-mind returns
To qualify for a change-of-mind return, the item must be unused, clean, complete, and returned with its original packaging and included accessories. Items showing wear, damage, contamination, missing parts, or use beyond what is reasonably needed to inspect them may be refused or have a lawful reduction applied.
The customer is responsible for change-of-mind return shipping unless applicable law requires otherwise. Original expedited-shipping upgrades, duties, taxes, and other external charges are not refundable except where required by law.
Damaged, defective, or incorrect items
Contact us promptly after delivery. When the claim is accepted, LOFTKIND will provide an appropriate remedy, such as a replacement, repair, or refund, and will cover reasonable return shipping when a return is required. Keep the item and packaging until the claim is resolved.
Refund timing
After an approved return is received and inspected, we aim to issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post it. If 15 business days have passed after approval, contact support@loftkind.com.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a change after fulfilment begins. Statutory cancellation rights for qualifying online purchases, including applicable UK and EU rights, remain unaffected.
Consumer guarantees
Nothing in this policy excludes rights or remedies that cannot legally be excluded. This includes applicable consumer guarantees in Australia and statutory remedies for faulty or misdescribed goods in other markets.